Privacy Policy

This page is maintained by Mems Plumbing to explain how we handle personal information when you visit our website or submit an enquiry. We take your privacy seriously and only collect the information we need to respond to your plumbing enquiry and provide our services.

This policy describes what we collect, why we collect it, how long we keep it, and what rights you have. If you have any questions, you can contact us using the details at the end of this page.

When you use our contact form or call us, we may collect:

• Your name and phone number
• Your email address
• The address or area where you need work carried out
• Details about the plumbing issue or service you need
• Any other information you choose to provide in your message

When you browse the website, we may also collect technical information such as your IP address, browser type, and the pages you visit. This helps us understand how the site is used and improve it.

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Arrange appointments and carry out plumbing work
• Contact you about the services you have requested
• Improve our website and customer experience
• Comply with legal or insurance requirements

We do not sell your personal information to third parties. We only share information with trusted service providers when it is necessary to run our business or provide our services to you.

Our website may use small text files called cookies to help the site work correctly and to give us basic information about how visitors use it. For example, we may use analytics tools to see which pages are most popular and how people find our site.

You can disable cookies in your browser settings. Most of the site will continue to work, but some features may not function as intended.

We store personal information securely and only keep it for as long as we need it. Access is limited to those who need it to respond to enquiries or carry out work. We use trusted third-party services for hosting and email, which have their own security measures in place.

No online system can be completely secure, but we follow sensible practices to protect your information from unauthorised access or loss.

We keep contact and job details for as long as necessary to complete the work you asked for, handle any follow-up questions, and meet legal or insurance record-keeping requirements. After that, we delete or securely archive the information.

You have the right to:

• Ask what personal information we hold about you
• Request a copy of your information
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Object to how we use your information
• Withdraw your consent at any time

To exercise any of these rights, please contact us using the details below. We will respond as soon as we can, and within the timeframes required by law.

We use trusted third-party services for website hosting, email delivery, and analytics. These services may process your information on our behalf. We only choose providers who take appropriate security measures and handle data responsibly.

This website may contain links to external websites. We are not responsible for the privacy practices of those sites, so we encourage you to read their privacy policies.

We may update this privacy policy from time to time to reflect changes in how we work or in legal requirements. The latest version will always be available on this page, with the effective date shown below.

If you have any questions about this privacy policy or how we handle your information, please contact us:

• Email: memsplumbing@gmail.com
• Phone: 07553 639277
• Areas served: Bromley, Beckenham, South East London